billing policy
Our goal at PET ARC LIMITED is to make your shopping experience easy, safe, and open. This billing policy describes how we manage charges, payments, and invoices for online orders: https://petarc.shop.
1. Accepted Mode of Payment
At the moment, we accept:
PayPal
PayPal's encrypted payment gateway securely processes all payments. You can pay using a debit or credit card via PayPal's checkout process without having an account.
2. Currency British Pounds Sterling, or GBP (£), is used to list and charge all prices.
3. Confirmation of Order
Once your order has been placed, you will receive:
An email containing your order details and a confirmation
an email confirming shipment as soon as your order is shipped
Please check your spam or junk mail folder or send an email to contact@petarc.shop if you are not receiving these emails.
4. Billing Details
Providing accurate and comprehensive billing information is your responsibility. We might not be able to process or deliver your order if you provide inaccurate or insufficient information.
5. Billing
We are able to provide a formal invoice for your purchase upon request. To request an invoice, please send an email to contact@petarc.shop with your order number.
6. Refused or Rejected Payments
In the event that your payment is rejected:
Please check your billing details and give it another go.
We advise getting in touch with PayPal or your bank if problems continue.
Until full payment has been received, orders will not be processed.
7. Taxes
Value Added Tax (VAT) is included in all prices. Please send an email requesting a VAT invoice if you need one.
8. Preventing Fraud
Every transaction is watched for fraudulent activity for your protection. Any transaction that seems unauthorised or suspicious may be cancelled at our discretion.
9. Get in Touch
Contact us if you need assistance with a transaction or if you have any questions concerning our billing procedure:
PET ARC LIMITED 8 Douglas Street, Hamilton, Lanarkshire, Scotland, ML3 0BP 📧 Contact@petarc.shop 📞 Telephone: +44 258 774 9345