Commonly Asked Questions (FAQs)
Greetings from our frequently asked questions section! Answers to some of the most frequently asked questions are provided below. Please email us at contact@petarc.shop if you still require assistance.
1. What is the duration of delivery?
Shipping within the United Kingdom is free of charge. Following dispatch, orders are delivered within one to three business days. Every order is completed in a single business day.
2. Do you provide free shipping?
Indeed! There is no minimum order value needed, and shipping is totally free throughout the United Kingdom.
3. Which forms of payment are accepted?
PayPal is currently accepted for safe and simple online payments.
4. Is it possible to return an item?
As long as the item is unused, in its original packaging, and in resaleable condition, we do accept returns within ninety days of the delivery date. For complete information, see our Return and Refund Policy.
5. How long does it take to receive a refund?
We process refunds to your original payment method within 7 business days of receiving and inspecting your return.
6. What happens if I get a defective or mismatched item?
Please send an email to contact@petarc.shop with a picture of the damaged or incorrect item along with your order number. We'll promptly send a replacement or give you a refund.
7. How can I follow up on my order?
A confirmation email with a tracking number to follow your package will be sent to you as soon as your order ships.
8. After placing my order, is it possible for me to modify or cancel it?
We might be able to modify or cancel your order if it hasn't shipped yet. Reach us at contact@petarc.shop as soon as you can.
9. Do you accept bulk or wholesale orders?
Yes, wholesale enquiries are welcome! Please send an email with your company information and product preferences to contact@petarc.shop.
10. How can I get in touch with your help desk?
We are available to assist you!
The address is 8 Douglas Street, Hamilton, Lanarkshire, Scotland, ML3 0BP. The phone number is +44 258 774 9345. The email address is contact@petarc.shop.