warranty policy
We at PET ARC LIMITED are proud to provide reliable, high-quality pet supplies. In the event of manufacturing flaws or product problems, our warranty policy guarantees that your purchases are covered.
1. Coverage under Warranty
All eligible products sold on our website, https://petarc.shop, are covered by a 30-day limited warranty.
This guarantee includes:
Manufacturing flaws
Poor craftsmanship
Items that are delivered broken or inoperable
2. Things Not Included
The following is not covered by the warranty:
Typical deterioration
Abuse, disregard, or inappropriate treatment
Pets that chew, scratch, or otherwise change the product can cause damage.
After purchase, products are changed or modified.
Products bought from sources other than https://petarc.shop
3. How to Make a Warranty Claim
To start a claim under warranty:
Get in touch with us at contact@petarc.shop within 30 days of receiving the item.
Give a clear picture of the faulty product, your order number, and a description of the problem.
After reviewing your request, our staff will get back to you in one to two business days.
If accepted, we will provide either:
A substitute item, or
A complete reimbursement in the event that the item is no longer available
4. Shipping for Returns
We will pay for return shipping or provide a pre-paid label if the item is found to be defective.
The customer may be responsible for the return shipping costs if the item is returned but is determined to be in good condition.
5. Liability Restrictions
Only the defective item may be replaced or refunded under this warranty. Any incidental or consequential damages resulting from the use or misuse of any product are not the responsibility of PET ARC LIMITED.
6. Get in Touch
Please contact us if you need to file a claim or if you have enquiries concerning our warranty:
PET ARC LIMITED 8 Douglas Street, Hamilton, Lanarkshire, Scotland, ML3 0BP 📧 Contact@petarc.shop 📞 Telephone: +44 258 774 9345